FAQs
What products does Etech Mobility offer?
We specialize in foldable, lightweight electric wheelchairs and mobility scooters, accessories designed for convenience, portability, and ease of use.
How do I place an order?
You can place an order directly through our website. Simply browse our products, add the item you want to your cart, and follow the checkout process. If you need assistance, please contact our customer service team at +1-800-883-2301.
Can I order from outside the United States?
We ship within the USA, UAE, Canada and UK only. For the USA, UAE and Canada you can order from etechmobility USA and for UK orders please visit etechmobility UK
How long does shipping take?
- Shipping Time : All orders are delivered within 7-15 business days from the date of shipment.(Monday to Sunday)
How much does shipping cost?
We are pleased to offer free standard shipping on all orders. There are no hidden fees or additional charges for shipping unless otherwise specified for expedited or specialized services.
Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this to monitor your package's progress until it reaches you.
Are the batteries easy to replace?
Yes, our electric wheelchairs and scooters come with easily replaceable batteries. Detailed instructions are provided in the user manual, and our customer service team is always available to assist if needed.
Do your products come with a warranty?
A: Yes, all of our products come with a limited warranty. The warranty duration varies by product, and details are included in the product manual and on our website. If you have any questions about warranty coverage, please contact us.
What is your return policy?
A: We offer a 30-day return policy on all unused and undamaged products. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. Please note that return shipping costs may apply.